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Temporary disruption to card payments: what to do

We’re currently experiencing technical issues with our payment terminals. If you’re collecting or applying for a passport, you can pay in notes and coins.

As we don’t normally handle cash, please ensure you bring the exact sum.

You can find our current fees here.

We apologise for the inconvenience and are working to resolve the issue as soon as possible. Thank you for your understanding!

Last updated 14 Nov 2025, 10.40 AM