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Sweden & Kenya

Complaints

If you are not content with the outcome of your visa application, you may lodge an appeal. You can read more about the appeals procedure under the page Appeals. This page contains information about how to lodge a complaint regarding the procedure for your visa application.

The Embassy of Sweden in Nairobi wishes to inform its clients of the risk of individuals falsely representing the Swedish Migration Agency or the Embassy, sometimes with official letterheads. The only fee you should pay when you apply for a Schengen visa is the application fee and the VFS Globals service fee. For other application categories please visit the page "Application fees". The Embassy does not apply any service fee only the application fees mentioned on this website.

Please note that the embassy only cooperates with the authorized external service provider VFS Global, and has nothing to do with any other agents or persons who offer services for payment. Please contact the Embassy if you have any information about persons, organisations or companies falsely representing Swedish authorities or if you suspect that somebody is trying to sell you services for additional charges, Embassy staff included.

Last updated 22 Apr 2022, 4.16 PM